November 3, 2009
Unhappy customers are a fact of life for small businesses. In the past, if a customer was was not pleased about the Miso Black Cod he would simply kvetch to a hundred of his closest friends and never return (unless he was Larry David). Web 2.0 has changed the way people complain. Disgruntled customers now […]
Read the full article →
October 28, 2009
I have recently started reading The Magic of Thinking Big, by David J. Schwartz. The book, written in 1959, has been getting a lot of ink lately because his ideas are classic. Business thought leaders such as Seth Godin and Tim Ferriss cite the book as required reading. Mr. Schwartz suggests that we should practice […]
Read the full article →