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mark zuckerberg

Mark Zuckerberg at South by Southwest in 2008.

Image via Wikipedia

Mark Zuckerberg, CEO of Facebook, has taken a lot of heat recently for changing Facebook’s privacy settings. Today, he was grilled at the D8 conference held outside Los Angeles by Wall Street Journal tech writer Walt Mossberg and Kara Swisher.

As an attorney I would be very happy to have Mark as a client.  Not only because Facebook would be a billing bonanza, but he would make a great deposition witness. He is extremely careful with his answers and has a great ability to dance around questions.

One of the big issues of the day is why Facebook recently changed its privacy settings so that information posted on the service is public unless you decide otherwise.  If you were expecting a straight answer from the CEO of Facebook as to why, you were sh_t out of luck. As Mashable notes, there was no straight answer from Zuckerberg about why Facebook Instant Personalization was opt-out instead of opt-in.

On the other hand, if you are interested in obtaining information regarding your user information from Facebook, good luck.  They claim that user information is private.  Here is an email I received from Facebook when I sent a fax requesting the user information of my client whose  account was hacked:

Thank you for your email. We will investigate this report and take the appropriate
action based on our Statement of Rights and Responsibilities. However, for privacy
and security reasons, we cannot provide any additional information about the account
at this time. Please have the account owner view the Privacy and Security pages of
Facebook's Help Center:

- Information on Hacked Accounts: http://www.facebook.com/help.php?page=420

From here, they can take the appropriate steps to receive additional support. Please
also let the account owner know that they will need to contact us from either the
login email address associated with their account or a secondary email address they
own.

We apologize for any inconvenience this security policy may cause.

Thanks for contacting Facebook,

Guy
User Operations
Facebook
Watch the video of Mark Zuckerberg speaking about privacy:

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Image representing Facebook as depicted in Cru...
Image via CrunchBase

What privacy rights do you have on social networks? Nearly everyday, civil litigators like myself and law enforcement officials request information from Facebook regarding user information.  Understandably, Facebook has been very difficult in responding to such requests, believing that users have a right to privacy concerning its users information. But how much right should users of social networks have over information that is of public record?

Many social networking sites have taken the position that they will not respond to requests for information without a subpoena.  This is a problem because users cannot obtain access to their accounts even if their account has been hacked.

This is especially problematic when it comes to the problem of cyber bullying. I have been trying to obtain records from Facebook for a client whose child whose account has been hacked by a cyber bully.  Facebook has been unwilling to provide information to me about my clients own account.

According to Law.com, the Deputy General Counsel of Facebook, Mark Howitson told lawyers at the Legal Tech Conference in New York today that they are ready to fight requests for user  information without a subpoena.

Unfortunately, you can only serve that subpoena in California which is problematic if you live in New York. Even with a subpoena, they will only provide basic subscriber information unless that user gives his or her consent.  The company believes that it does not have to provide user information under the Electronic Communications Privacy Act which was passed before Mark Zuckerberg, the founder of Facebook, danced to his first disco tune at his bar mitzvah. Since this issue is relatively new, a congressional hearing is forthcoming.

Mr. Howiston suggests that the best way to obtain information from Facebook is to make a simple friend request, which is of little utility.

What do you think?  What right of privacy should you have on social networks?  Should there be a cyber bullying exception?

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